Office of the Mayor

This Week
On Monday, Mayor Michael R. Bloomberg answered the ceremonial '100 millionth' call to the 311 Customer Service Center. As the City's single phone number for all non-emergency government information and services, 311 has received more than 100 million calls since its March 2003 inception. 311 has been utilized to hold City agencies accountable for results and has been a catalyst for the development of new, more efficient delivery of City services.

On Wednesday, the Mayor toured the Hive@55, a public-private partnership with The Downtown Alliance, which provides modern work space at steeply discounted rates for media and technology freelancers. Because the high costs of office space and modern equipment are big roadblocks to launching a business, the City created the Hive@55 and other start-up incubators as part of a broader effort to help spur business innovation throughout New York City.

For Your Information
87 percent of 311 calls are answered in 30 seconds or less, with an average answer speed of 15 seconds - exceeding call center industry standards. In 2009 alone, 311 received a record 18.7 million calls - more than 50,000 per day; nearly 75 percent of calls in 2009 were resolved without transferring to an outside agency, a higher percentage than ever before.